It’s a common assumption…that customers are irrational. Not a very good assumption. But it is out there. In fact, you may have fallen prey to it. At some point you may have found yourself thinking, "They [your customers] must be
When you’re standing in line to pick up your rental car…you don’t want to hear, "we’re out of cars." But such is life…when you rent from Thrifty. Dohhhhh! UPDATE: I did get a car…and it’s a Charger!
5:50 p.m. 71 degrees. Buena Vista Social Club on the stereo. If you’ve never heard the Buena Vista Social Club you’ve REALLY missed out. Here’s a link to one of their best songs, Chan Chan, featuring Rubén González, Ibrahim Ferrar,
Sunday afternoon. 4:30 pm. About 80 degrees. A little muggy today. But it’s good for the pineapple!
Every organization has limits to what it can do. Limits to the money it can spend. Limits to the time it can invest in a project. Limits to the manpower it can employ. Those limits can be thought of as
I’m a sucker for a good way of saying it. That’s probably one of the reasons that I love Peter Drucker’s writing. Very clear. Very direct. He had a distinctive way of saying things. I tripped across this paragraph today
Ever looked intently at your business, like you would at one of those Magic Eye images where if you really concentrate you might eventually see a whole layer that you didn’t see at first? Those things are cool. Fascinating to
One of Peter Drucker’s great lines is that "the purpose of a business is to create a customer." Originally found in 1954’s The Practice of Management, this true truth of life is an important one for all of us. In
The Church Report is out with their 2007 America’s 50 Most Influential Churches report. Very interesting stuff. If you’re wondering how they came up with the list, here’s what they did: "The 2007 survey was emailed to leaders of more
Sunday night. Just before 6:00 pm according to my South Seas Club clock. A really nice 70 degrees in the shade. Listening to a little John Butler Trio. Good times in SoCal.