http://www.strategycentral.org/2008/01/quotebook-customer-service.html Where Strategy and Purpose Collide Sat, 13 Aug 2011 19:07:32 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.strategycentral.org/2008/01/quotebook-customer-service.html/comment-page-1#comment-144 Mark Howell Fri, 25 Jan 2008 14:00:32 +0000 http://www.gettingtothere.com/strategycentral/2008/01/quotebook-customer-service.html#comment-144 They are tough, aren't they? So many of us are dealing with legacy issues too! Makes life just a little more challenging. And you're right...this is about your purpose and your commitment to it. mark They are tough, aren’t they? So many of us are dealing with legacy issues too! Makes life just a little more challenging. And you’re right…this is about your purpose and your commitment to it.
mark

]]> http://www.strategycentral.org/2008/01/quotebook-customer-service.html/comment-page-1#comment-143 Jim Stroup Fri, 25 Jan 2008 12:51:01 +0000 http://www.gettingtothere.com/strategycentral/2008/01/quotebook-customer-service.html#comment-143 Mark, This is both the most elegantly powerful advice most managers can receive, and the most agonizingly difficult to follow - especially if those impeding processes/policies are the legacies of the shortcomings or shortsightedness of their predecessors. I usually apply this rule to organizational purpose - but that, of course, is grounded in the customer. Mark,
This is both the most elegantly powerful advice most managers can receive, and the most agonizingly difficult to follow – especially if those impeding processes/policies are the legacies of the shortcomings or shortsightedness of their predecessors.
I usually apply this rule to organizational purpose – but that, of course, is grounded in the customer.

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