Do not seek to follow the footsteps of the wise. Seek what they sought. Matsuo Basho
We’ve talked at length and on many occasions about the importance of focusing on thinking steps, not programs. If you’ve been with me for much of the journey here at StrategyCentral, you know that clarifying the win (or declaring what
Picked up the next book out of the stack today: Human Sigma: Managing the Employee-Customer Encounter. Looks very good. Basic concept? "Six Sigma integrated a universal and consistent method for counting quality defects with a disciplined process to eliminate them
When you do as many conference calls as I do…sometimes you just have to laugh!