http://www.strategycentral.org/2008/04/satisfaction-guaranteed.html Where Strategy and Purpose Collide Sat, 13 Aug 2011 19:07:32 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.strategycentral.org/2008/04/satisfaction-guaranteed.html/comment-page-1#comment-109 Mark Howell Sun, 27 Apr 2008 22:57:56 +0000 http://www.gettingtothere.com/strategycentral/2008/04/satisfaction-guaranteed.html#comment-109 Steve, that is really helpful to have someone come on and talk about a real life example of the concept! I'm going to take a step in this direction. It must be a great feeling to have this working for you! mark Steve, that is really helpful to have someone come on and talk about a real life example of the concept! I’m going to take a step in this direction. It must be a great feeling to have this working for you!
mark

]]> http://www.strategycentral.org/2008/04/satisfaction-guaranteed.html/comment-page-1#comment-108 Steve Roesler Sun, 27 Apr 2008 03:25:14 +0000 http://www.gettingtothere.com/strategycentral/2008/04/satisfaction-guaranteed.html#comment-108 Hi, Mark, Have been super-busy with client work and haven't visited Davids' blog this week (very unusual). And still haven't checked out the post. But here's the thing: For 20 years, we have included a "satisfaction guaranteed" line in our contracts. Once the desired results are agreed, we only ask that we be given a chance to rectify a situation that isn't going according to the contract. If we aren't able to shift gears, we return the payments to-date. Period. We have never had to return a payment in 20 years. Why not? Because we know we're accountable and have made a promise with a serious consequence if unkept. Why not guarantee satisfaction??!! BTW: All contracts include what is required on the client side to generate the results, too. Hi, Mark,
Have been super-busy with client work and haven’t visited Davids’ blog this week (very unusual). And still haven’t checked out the post.
But here’s the thing: For 20 years, we have included a “satisfaction guaranteed” line in our contracts. Once the desired results are agreed, we only ask that we be given a chance to rectify a situation that isn’t going according to the contract. If we aren’t able to shift gears, we return the payments to-date. Period.
We have never had to return a payment in 20 years.
Why not? Because we know we’re accountable and have made a promise with a serious consequence if unkept.
Why not guarantee satisfaction??!!
BTW: All contracts include what is required on the client side to generate the results, too.

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