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Are you the type that needs facts and figures to make important decisions? Or do you rely on gut feelings or intuition? The challenge right now might be that we’re no longer in a time when gut sense is reliable. Traditionally, managers depended on experience and intuition to develop insights―"gut feel," if you will. Most often [...] If you give presentations (or preezoes as my friend John calls them), you need to check out this webinar by Nancy Duarte of Duarte Design. She was "one of the gurus" behind Al Gore’s Inconvient Truth presentation. Definitely worth taking a look. You can take a look at it by clicking here. I started blogging 3 years ago. Amazing how fast these 3 years have gone. A lot has happened. Good stuff. I’ve met a lot of great people through the blog. While there might have been a few times when the anarchist in me came out (not the Antichrist), for the most part there’s just been [...] Enjoying a little downtime with new Coldplay CD as the soundtrack. Several of the songs really pull me in. Definitely growing on me. Especially like Life in Technicolor (has an almost U2 feel) and Violet Hill. Interesting to try and puzzle out the lyrics. Ready to download your own copy? You can do that right [...] One of Peter Drucker’s best known contributions is a list of the right questions. One of the right questions is, "Who is your customer?" Do you know who your customer is? Some of us do, but many of us are really designed to settle for whoever shows up. Loved this line from a New York Times [...] One of the great stories in modern business is Southwest Airlines. No question about it, no getting around it, that company is just a great story. Fun to hear about and fun to talk about and at the root is the amazing story of founder Herb Kelleher and his relationship with the employees. There were [...] In the global transition from boilerplate and off-the-shelf to personalized and custom-to-the-need, the pivot point is "firm-centric" vs. "consumer-centric" (For our purposes, let’s call it "customer-centric" so we can debug the negative connotation of "consumer."). One important element of the "personalized" future is the idea of allowing the customer to co-create the experience. This is [...] Picked a new book off the stack for my trip to Dallas, The New Age of Innovation by C.K. Prahalad and M.S. Krishnan. Prahalad was the co-author of Competing for the Future (with Gary Hamel) and I had heard him on several podcasts (including this one on the book itself). What caught my eye on [...] One of my favorite books is Peter Block’s, The Answer to How Is Yes. Hard to describe how it works, but it really resonates with me. I took it on the plane yesterday and re-read the first few chapters. If you read it slowly and thoughtfully you can’t help but come away with some nuggets [...] At the heart of successful connection with the customer is the ability to see what they’re seeing and feel what it’s like to walk in their shoes. Can’t relate? Never going to really connect. Love this quote from Big Ideas to Big Results: Denial is the opium of losers. Nothing guarantees fatal errors faster than seeing [...] |
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