Redesigning Customer Experience

How many times have you recognized a less-than-desirable customer experience, brainstormed what the experience should be like, and challenged your team to deliver that experience…only to have nothing change? Frustrating…isn’t it?  Maybe it shouldn’t be.  Maybe that is the outcome

Tom Peters on Innovation

When it comes to the stuff that fires the imagination…there’s almost no one else like Tom Peters.  He’s got a great free resource out: Innovation 121  In light of the upcoming Innovation3 Gathering, I thought I’d link to it.  Definitely looking

Quotebook: Vision

“Without a vision, the crisis chooses us.  But with a vision, we choose the ‘crisis.’”  Will Mancini Great post on the topic by Will Mancini over at Clarity Evangelist.  Check it out.