It must be uncool to smile if you’re from France. Havin’ a good time at California Adventure looks like this.
Catching up on my reading this a.m. I came across Bill Taylor’s first Video blog post for his Game Changers Blog over at Harvard Business Online. A very good start. If you’re not aware of Taylor, he was a co-author
Very similar to the ideas in Peak: How Great Companies Get Their Mojo from Maslow, Human Sigma takes a look at four levels of emotional attachment using a Maslovian pyramid. Basic idea? Customers who are fully engaged (as opposed to
There’s a commercial on these days for Chase Bank…and the song always makes me want to listen to the whole song. So here it is: ‘Course if you want some comedy you could listen to the David Hasselhoff version:
5:00 pm. 67°F. 39% humidity. Beautiful day in Southern California. Really gorgeous. New blooms on the Pink Pearl Bougainvillea. Weather just about perfect. Got a brisket in the smoker. A little chicken too. Mark’s Killer Baked Beans and Debbie’s great
This is Al. He’s from France. You can see by the distinctive lack of a cone that he’s not from Southern France. He’ll be with us for a couple weeks. Even though the exchange rate is tough right now, you
One of the great advantages to reading widely is that you come across some ideas that you just would never find otherwise. Here’s an example. I love to read Seth’s blog. Seth Godin is consistently onto things that really apply
What if you could divide your customers into four categories based on their engagement? Maybe the four categories would be fully engaged, engaged, not engaged, and actively disengaged. And what if you could learn some keys to producing a greater
Think "satisfaction" is enough? Turns out that satisfying your customer is only the entry-level bet, just enough to get you in the game but not enough to keep playing. As we learned in Peak, customer satisfaction is not enough. By
It’s early…but they are back! See you in June baby!