When you think about what your organization is offering, are you simply meeting the basic expectations of your customer? Or are you attempting to go beyond what they expect? I continue to be challenged by Peak: How Great Companies Get
Meanwhile, back on the patio, it’s a nice 77 degrees,with a cool breeze barely tickling the Queen Palms. And the Red Banana is really looking good. Perfect weather for a little Jimmy Buffett! Wish you were here!
Ever tried to figure out why it’s so hard to keep everyone focused on the mission, get along, and stay within the budget…all at the same time? One of the most helpful talks I ever heard at Willow was one
Ok…this is how you know we’re in the end times…even the seagulls are becoming better criminals.
Ready for some interesting and challenging ideas? Check this out: Thanks to Melissa for the link!
Great to see a few good frinds. Bummer to miss some of you guys! We’ll do it again soon…and hope to see you then!
"The biggest barrier to progress in human history has not been ignorance, but the illusion of knowing." Daniel Boorstin, Former Librarian of Congress
There is an ultimate customer service question. Do you know what it is? Here it is. "How likely is it that you would recommend us to a friend or colleague?" Hello! Ever put that question into a formal survey? It’d
What is your organization’s goal for customer satisfaction? Are you working as hard as you can to meet their expectations? Staying up late, pulling in focus groups and painstakingly surveying first time guests? Turns out that in most cases that
How well does what your organization is designed to do…fit what you’re trying to do? Oh…you might already be pushing back. You might be saying, "We didn’t design anything" or "it was already like this when I came!" But every