"No longer is the customer merely the someone who buys your product or service; rather he or she is the someone whose problem your organization exists to solve." Ranjay Gulati, David Kletter, Shrinking Core, Expanding Periphery: The Relational Architecture of
One of the resources mentioned in Peak is Shrinking Core, Expanding Periphery: The Relational Architecture of High-Performing Organizations, an article from the by Ranjay Gulati and David Kletter. Downloaded it today…a few pages in…already well worth the investment of $6.95.
I’m sure you’re familiar with Abraham Maslow’s Heirarchy of Needs. Most of us have seen it. It’s certainly not new information. What might be new to you is that according to Chip Conley’s Peak, where you focus your organization’s attention
Every once in a while I sort’ve stumble across a book that’s just different. Sometimes I can’t even tell you later how I found it, but it turns out to be really a great read. I think that just happened!
When you’re determining what to do next…do you look for your ideas on the inside (with your team or current customers) or do you look on the outside? Saddleback has popularized the notion of "crowd-to-core" vs. "core-to-crowd" as a way
Tripped across a fantastic new resource over on ChangeThis. The Secrets of Market-Driven Leaders, an e-book by Craig Stull, Phil Myers, David Meerman Scott. I can see that this is going to be the source of some great conversations. You
When you put together a new program or redesign an existing one, are your expectations connected to reality? Or are they based on wishful thinking? One of my favorite books over the last several years has been Hard Facts, Dangerous
Disneyland may be the happiest place on earth…but there are few happier sights than an arriving shuttle to head home after a good day!
Maybe you caught the iPhone controversy in the last week or so. Apple lowered the price from $599 to $399 for the 8gb iPhone in order to capitalize on the upcoming "holiday" season. Missed it? Bet you didn’t if you
What is your objective when you do long-range planning? What are you hoping to accomplish? One of the whiteboard drawings that I often include in my work is a version of what you see to the left. The point? There