The Truth About You

Taking the opportunity to check out The Truth About You: Your Secret to Success, Marcus Buckingham's latest.  You've probably picked up Now, Discover Your Strengths and Go Put Your Strengths to Work.  If so, you've got to ask the question…how'd

Redesigning Customer Experience

How many times have you recognized a less-than-desirable customer experience, brainstormed what the experience should be like, and challenged your team to deliver that experience…only to have nothing change? Frustrating…isn’t it?  Maybe it shouldn’t be.  Maybe that is the outcome