On what assumptions are you basing your most important decisions? You’re not basing these critical decisions on assumptions? Riiiight. You’re basing your decisions on facts. Riiiight. When we’re really honest, our decisions are based on a combination of "facts" and
Looking for a really good look inside a fast growing, very innovative church? Check out the Simply Strategic Show, brought to you by Tim Stevens and Tony Morgan, two of the senior staff at the very cool Granger Community Church.
Do you know about audible.com? Back in December Lisa Haneberg over at Management Craft mentioned audible.com in a post she wrote about Tom Peters’ wonderful book, Re-imagine. I bought the unabridged audio and downloaded it onto my ipod. Very cool.
Where do you think your customer’s experience begins? According to Clued In : How to Keep Customers Coming Back Again and Again "experiences don’t simply start at your doorway, phone center, or Web site. Customer’s experiences often begin long before
Do you know where you’ll go this year? What about who you’ll be at the end of the year? A bad attitude yesterday afternoon coupled with looking at a journal notation from July ’05 made me realize that I’m still
Still finding Clued In : How to Keep Customers Coming Back Again and Again to be really helpful in some key ways. There is really something to the intentional effort to create meaningful experiences. At the same time, developing this
Looking for ways to actually implement the advice of Eleanor Roosevelt and do at least one thing every day that scares you? In the heat of the new year’s resolutions moment be sure and check out this great list of
Mark Batterson over at National Community Church in Washington, DC is on to a really cool project. They’re building out a coffee house at one of the major subway stations in DC. And they’re doing it right…way cool. In today’s
In keeping with this weeks theme of preparing for New Year’s resolutions, goals for 2006, etc. here’s a great quote that Tom Peters highlighted today: "Do one thing every day that scares you." Eleanor Roosevelt Out.
Really getting a lot out of my re-reading of Clued In : How to Keep Customers Coming Back Again and Again. Chapter 6 details an "approach to experience value management" (I know, it sounds a little arcane, but trust me…we