Broken Windows

What does it mean to your customers when something is obviously broken and you do nothing about it?  John Moore over at Brand Autopsy has a really interesting thread going on broken windows, an idea that has roots in a

Excellence 2005

In recent days I’ve thought a lot about the things that started me on the path I’m on today.  And I keep coming back to Tom Peter’s book In Search of Excellence.  I don’t remember now why I read it.