If you are a presenter, you’re going to want to take a look at Nancy Duarte’s newest effort. Resonate: Present Visual Stories That Transform Audiences is a great follow-up to slide:ology (her previous book on “the art and science of
“What’s the best way to build a brand for the long term? In a word: culture. At Zappos, our belief is that if you get your culture right, most of the other stuff–like great customer service, or building a great
What are you listening to on your iPod? You know…there’s a whole world out there that’s available and most of it is FREE. How about a 45 minute talk by Marissa Mayer, Google’s VP of Search. Or how about Bob
What kind of thinking goes into the development of your main events? Are you trying to produce high usability alone? Or are you trying to incorporate fun? Maybe you’re thinking, "fun?" Who said anything about fun? Maybe you think fun
Do you ever get the nod? You know what I mean…the nod that means I’m down with what you’re using (what you’re wearing, what you’re driving, etc.)? Maybe you’re at Barnes and Noble and you’re sipping on a Peet’s coffee.
Where do you think your customer’s experience begins? According to Clued In : How to Keep Customers Coming Back Again and Again "experiences don’t simply start at your doorway, phone center, or Web site. Customer’s experiences often begin long before