Redesigning Customer Experience

How many times have you recognized a less-than-desirable customer experience, brainstormed what the experience should be like, and challenged your team to deliver that experience…only to have nothing change? Frustrating…isn’t it?  Maybe it shouldn’t be.  Maybe that is the outcome

Tom Peters on Innovation

When it comes to the stuff that fires the imagination…there’s almost no one else like Tom Peters.  He’s got a great free resource out: Innovation 121  In light of the upcoming Innovation3 Gathering, I thought I’d link to it.  Definitely looking

The Key to Innovation

Can you hold onto ideas that once worked…but no longer do and still be innovative?  According to Peter Drucker abandonment is the key to innovation. "To call abandonment an opportunity may come as a surprise.  Yet planned, purposeful abandonment of