How connected are your senior leaders with what is happening in the culture around them? How often do their statements and actions ring "out-of-touch?"
In response to the big three automakers' visit to Washington D.C. this week, Bob Sutton had a great post about how they were clueless to what matters most and suffer from a "no we can't" mindset. Citing their arrival by private jet as evidence that they are out of touch, Sutton writes that, "The
culture and work practices at GM almost seem designed to create executives who are
clueless about what kinds of cars people want to buy and what kind of
experiences that car owners want to have — and about a lot of other important things as well."
Sound familiar? If you think about your own organization, how in touch are you really?