Yesterday was an awesome day! Every session was just incredible stuff. Yesterday had a huge cast. Ashish Nanda, Jim Collins, Bono, and Patrick Lencioni. I’m not sure it’s fair to pick a highlight. Each talk had some really great moments and takeaways. Still, if you could have heard Jim Collins’ passion for the idea that society can be better, that our nation and world can be great…you’d be ordering the Team Edition DVD to hear it again…just like me. Simply awesome.
I’ll post more on the sessions tomorrow, but for now I have to tell you about three minutes of the session that Ashish Nanda, a Harvard Business School professor did on the topic of the Risky Business of Hiring Stars. The extra that was huge was a three minute version he gave at Bill Hybels’ request about what he calls the Service Profit Chain. Just know it is all about doing the things that help you keep your customers satisfied. This was a very big idea…in three minutes. An idea that forms at least a 90 minute session. I spoke with him afterwards and found that you can order an HBR paper that will include the idea in detail. Here’s the HBR link: Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition) This is a big idea. You may want to check it out.