Picked up my copy of Delivering Happiness by Tony Hsieh today. Don’t know if you know the story of Zappos.com but this is a great read! I really only knew two things about Zappos when I opened up the book. First, they are well known for their practice of offering new employees a lot of money to quit. Second, they are known for offering “superior customer service.”
Delivering Happiness is more than the story of Zappos though. It’s really a look at “the highlights of the path that [Hsieh] took in [his] journey toward discovering how to find happiness in business and life (p. xii, Delivering Happiness).”
You need to know that this is a really fun read! Some books are packed with helpful takeaways but a pain to work through. Others are just plain engaging, page turners, that end up being very impactful. An hour on the front porch and I found myself on page 76 and reluctantly setting it aside for the night.
I’ve got to say there are not many books that I trip across that are as fun to read as this one. Probably not since Chip Conley’s Peak have I been this captivated by the story itself. Interesting to me that Peak was also really the story of a superior customer service organization.
Delivering Happiness is a great read. I highly recommend it.