There’s been a lot of talk in the last few years about "getting the right people on the bus".  Even getting them in the right seats using something like the StrengthsFinder!  Some of us, though, are finding that even after we’ve done the hard work of reorganization it’s still pretty much like "herding cats".  But…it doesn’t have to be!

The third question in Ram Charan’s Know-How: The 8 Skills That Separate People Who Perform from Those Who Don’t is, "Do you know how to lead the social system of your business by getting the right people together with the right behaviors to make better, faster decisions and achieve business results?"  And that question may be at the bottom of why you’re still herding cats.

So, how do you begin to move in the direction of effectiveness?  It’s about managing the social system that is your organization.  And according to Charan, there are a couple of keys:

  1. You’ve got "to design disciplined, routine, regularly scheduled meetings…to bring the right people together at the right frequency with the right information to make those decisions."
  2. You’ve got "to actively shape the behaviors that are displayed in making those decisions (p. 80)."

Here’s the thing.  At the end of the day it really is about leadership.  Even after doing all the hard work of reorganization…there’s no substitute for actually providing leadership to the process.

Leading the Social System of Your Organization