Ever order a book and can’t remember why? Some time back I put Orbiting the Giant Hairball on my Amazon wishlist and even though I couldn’t remember why…I ordered it. It’s great! The "hairball" represents the tangled mass of procedures and practices that exist in any company that’s been around for awhile. T h a t is a good metaphor. Hairball. How about this line:
"Every new policy is another hair for the Hairball. Hairs are never taken away, only added. Even frequent reorganizations have failed to remove hairs (people, sometimes; hairs, never). Quite the contrary, each reorganization seems to add a whole new layer of hairs. The Hairball grows enormous (p. 31)."
Ever been around that? What can be done? I don’t know yet. I’m only on page 38,