• Mark,
    This is both the most elegantly powerful advice most managers can receive, and the most agonizingly difficult to follow – especially if those impeding processes/policies are the legacies of the shortcomings or shortsightedness of their predecessors.
    I usually apply this rule to organizational purpose – but that, of course, is grounded in the customer.

  • They are tough, aren’t they? So many of us are dealing with legacy issues too! Makes life just a little more challenging. And you’re right…this is about your purpose and your commitment to it.