If you haven’t subscribed to Tom Peter’s Daily Quote you can do it right here. This was today’s idea from In Search of Excellence:

Delightfully, our research showed that some very human "basics"–doing
rather than talking, focusing on the growth and well-being of our
people and our customers, and being clear about "what we care about
around here"–were the apparent bedrock of superior performance.

No comment needed there.  Those are some good words.

 

Quotebook: Superior Performance