Ever checked out The Lexus Covenant? What a commitment! No compromise. Lexis "will win the race because Lexus will do it right from the start." It goes on to say that Lexus "will treat each customer
as we would a guest in our home." That’s serious.
Bill Taylor has another great post over at Mavericks at Work after listening to a talk by Nancy Fein, vice president for customer services with Lexus. A couple really inspirational stories about living out the commitment of the covenant.
Love the last line of the covenant:
"If you think you can’t, you won’t…If you think you can, you will! We can, we will."
I guess the question of the day is, "What is your commitment (covenant) and have you lived up to it?"