Ever been in a situation where a group was working through what to do about a current problem and the only solutions were answers from the past? Kind of a "this is the way we always do it" prescription? One of the most common causes of the Knowing-Doing Gap is found when organizations use memory as a substitute for thinking. Been there?
"People in organizations that use memory as a substitute for thinking often do what has always been done without reflecting. Even when they realize that a new problem confronts the organization, problem solving means finding practices from the organization’s past that seem right for solving the present problems (p. 69)."
What’s the solution? Come back tomorrow!